Meridian FBOs Receive IS-BAH Registration

Meridian, the award-winning private aviation company, is pleased to announce that it has received recognition from the International Standard for Business Aircraft Handling (IS-BAH) for its Hayward (HWD) and Teterboro (TEB) FBO facilities. The IS-BAH standard is based on International Civil Aviation Organization (ICAO) standards and recommended practices in the preparation of handling business aircraft. The standard was designed to promote use of industry best practices blended through a progressive Safety Management System (SMS) for FBOs and Business Aircraft Handling Agencies (BAHA).

“We are proud to be recognized for our continued commitment and conformance to these standards following the audit process that resulted in an IBAC certificate of registration for Hayward as well as for our TEB FBO,” said Carlos Rodriguez, HWD General Manager. “Meridian has always adhered to the highest standards and best practices, and this latest industry certification underscores this commitment.”

IS-BAH provides baseline requirements for structuring an FBO or BAHA in the planning and conduct of their operations. It also asks these organizations to review their current systems, programs and procedures, recognize strengths and weaknesses in those procedures and upgrade to a higher standard.

IS-BAH registered FBO/BAHAs benefit from the same advantages experienced by current International Standard for Business Aircraft Operations (IS-BAO) registered operators, who note that since implementation they have experienced a variety of benefits, including enhanced operational safety through predictive and proactive methods and improved efficiency and effectiveness through an integrated management system. Meridian currently holds IS-BAO Stage 2 Registration.

There are additional benefits to having achieved IS-BAH, notes TEB Interim Line Service Manager Victor Rodriguez, who also serves as Line Service & FBO Safety Training Coordinator. “The IS-BAH standard provides us with a framework to benchmark the latest trends as well as the ability to measure overall department performance,” he states. “One of the primary tenets of the standard is having a solid SMS in place and continuing to review and look for improvement opportunities which help maintain the highest standards.”

“At Meridian, that process is part of our culture,” added Carlos, who is also Victor’s brother. “We’re dedicated to providing safe, efficient and outstanding service in every aspect of our operations. Receiving IS-BAH accreditation shows our customers how much we value them.”

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IADA Names Meridian as Verified Products and Services Member

Meridian, the award-winning private aviation company, is proud to announce that it has been accepted as a verified Products and Services member of the International Aircraft Dealers Association (IADA), the only aviation organization that accredits aircraft dealers. Aviation Product and Service providers are thoroughly vetted before acceptance to assure the highest ethical standards and levels of experience.

IADA specialists offer buyers and sellers of preowned aircraft the best advice available to make the most appropriate deals. IADA’s Products and Services members have been verified by the organization to assist in aircraft transactions. In addition, more than 40 IADA-accredited dealers specialize in representing buyers and sellers.

Products and Services members are those companies whose primary focus is related to the support of an aircraft transaction, whether their expertise is finance, legal, tax, escrow, or maintenance. The membership application process for Products and Services membership is rigorous. It begins with an applicant completing the standard application. As part of the application process, the candidate will contact three IADA members to ask for their support as a sponsor. The IADA membership votes on new Products & Services applicants twice a year.

Patti Ann Sullivan, Meridian’s VP of Aircraft Management, quickly welcomed the news. “IADA is a premier organization for aviation companies. We are both excited and honored to be part of this prestigious group. Aircraft Management is one of our core business offerings, so it’s a natural fit for us. We look forward to contributing our expertise and resources to help expand the mission of the organization, as well as to support fellow member companies.”

“As the world’s only accredited aircraft dealer organization, we are pleased to have Meridian as a new Products and Services member,” said IADA Executive Director Wayne Starling. “Meridian strengthens our organization during a pivotal economic time when buyers and sellers of aircraft are navigating a rapidly changing economic environment.”

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Meridian Teterboro Honored Among Best FBOs

Ramp view of Meridian Teterboro, located at Teterboro Airport (KTEB).

Meridian, the award-winning private aviation company, is pleased to announce that it has again received recognition as one of the nation’s top FBOs in the industry’s leading surveys. The company’s Fixed Base Operator (FBO) in Teterboro (TEB) was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast and at TEB, by readers of Aviation International News (AIN) in its annual FBO survey. For the second year in a row, Meridian was the airport’s only FBO to rank in the top 5% of the AIN survey. The rankings are a result of customer feedback on facilities, passenger amenities, pilot amenities, line service and customer service representatives (CSRs), which are averaged to reach the FBOs’ final scores.

Meridian was also recognized as a top FBO by Professional Pilot’s (ProPilot) annual PRASE Survey. In addition to being rated one of the best independent FBOs in the country, the PRASE Survey ranked Meridian as the #1 FBO at TEB, the NYC Metro area and the Northeast. The survey once again recognized two of Meridian’s CSRs as among the best in the nation. For the 14th year in a row, Betsy Wines and Victor Seda have both been ranked in the top 5 for their “can-do attitude” and their strong commitment to excellence. Meridian is also proud to acknowledge that Betsy has been the #1 CSR in the PRASE Survey 19 times. AIN also quoted Betsy in a feature called Advice from CSR All Stars for her view on what makes a good customer service representative.

“Every member of our team, from Line Service to Security to our CSRs, is committed to delivering excellence each and every day,” said Steve Chandoha, Meridian Teterboro President. “Our people are the difference and I think our customers value that. I’m very proud of Betsy and Victor and the entire staff at Meridian Teterboro.”

“We sincerely thank our customers for their support and confidence in us,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of the entire team who make every pilot and passenger feel welcomed. We look forward to continuing to serve you for many years to come. We are committed to safe and healthy operations during this challenging time and have enhanced our procedures and implemented strict precautions at our facilities and onboard aircraft. Meridian is here for you and we continue to support our customers.”

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