Meridian Teterboro Honored Among Best FBOs

Ramp view of Meridian Teterboro, located at Teterboro Airport (KTEB).

Meridian, the award-winning private aviation company, is pleased to announce that it has again received recognition as one of the nation’s top FBOs in the industry’s leading surveys. The company’s Fixed Base Operator (FBO) in Teterboro (TEB) was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast and at TEB, by readers of Aviation International News (AIN) in its annual FBO survey. For the second year in a row, Meridian was the airport’s only FBO to rank in the top 5% of the AIN survey. The rankings are a result of customer feedback on facilities, passenger amenities, pilot amenities, line service and customer service representatives (CSRs), which are averaged to reach the FBOs’ final scores.

Meridian was also recognized as a top FBO by Professional Pilot’s (ProPilot) annual PRASE Survey. In addition to being rated one of the best independent FBOs in the country, the PRASE Survey ranked Meridian as the #1 FBO at TEB, the NYC Metro area and the Northeast. The survey once again recognized two of Meridian’s CSRs as among the best in the nation. For the 14th year in a row, Betsy Wines and Victor Seda have both been ranked in the top 5 for their “can-do attitude” and their strong commitment to excellence. Meridian is also proud to acknowledge that Betsy has been the #1 CSR in the PRASE Survey 19 times. AIN also quoted Betsy in a feature called Advice from CSR All Stars for her view on what makes a good customer service representative.

“Every member of our team, from Line Service to Security to our CSRs, is committed to delivering excellence each and every day,” said Steve Chandoha, Meridian Teterboro President. “Our people are the difference and I think our customers value that. I’m very proud of Betsy and Victor and the entire staff at Meridian Teterboro.”

“We sincerely thank our customers for their support and confidence in us,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of the entire team who make every pilot and passenger feel welcomed. We look forward to continuing to serve you for many years to come. We are committed to safe and healthy operations during this challenging time and have enhanced our procedures and implemented strict precautions at our facilities and onboard aircraft. Meridian is here for you and we continue to support our customers.”

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We are open.

Meridian Teterboro and Meridian Hayward are both open. We are part of the 16 Critical Infrastructure Sectors identified at www.cisa.gov/critical-infrastructure-sectors. We are providing all of our normal FBO, maintenance, cleaning, and flight operations services.

We are getting inquiries about New Jersey and California state travel restrictions and have provided the links below to help answer your questions.

New Jersey
New Jersey Order: https://nj.gov/infobank/eo/056murphy/pdf/EO-107.pdf
New Jersey State Covid-19 Information: https://covid19.nj.gov/

California
California Order: https://covid19.ca.gov/img/Executive-Order-N-33-20.pdf
California Essential Workers: https://covid19.ca.gov/img/EssentialCriticalInfrastructureWorkers.pdf
California Stay At Home Guidance: https://covid19.ca.gov/stay-home-except-for-essential-needs/

Our team is standing by, ready to help in any way we can.

Meridian Teterboro Customer Service
(201) 288-5040
TEB@meridian.aero

Meridian Hayward Customer Service
(510) 674-2500
HWD@meridian.aero

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Meridian Exhibits at Schedulers & Dispatchers Conference

Team Meridian is ready to start Schedulers & Dispatchers in Charlotte, NC.  (Left to Right: Phil Boyer, Chris Battaglia, Jenny Deitschman, Jeremy Ojerholm, MaKayla Gorski, and Kirk Stephen)

Meridian sent a team of six associates to work their exhibit at the National Business Aviation Association’s (NBAA) 31st Schedulers & Dispatchers Conference (SDC2020) held at the Charlotte Convention Center in Charlotte, NC, from March 10 – 12.  The company sent representatives from Aircraft Management, Charter Sales and Operations, Customer Service, and Marketing.  The show ended with positive marks among exhibitors and attendees for the show’s timely content, new products and features and quality attendees.

The event ranked among the top 10 editions of Schedulers & Dispatchers, as measured by participation from exhibitors and the 2,500 registered attendees.  It began by addressing a difficult challenge confronting business aviation: the spread of the coronavirus, or COVID-19, a particular concern for a highly mobile industry.

In the opening keynote address, Dr. Clayton Cowl, chair, preventive, occupational and aerospace medicine with the Mayo Clinic, provided an update on the rapidly evolving situation, along with practical tips for reducing community transmission of the virus. Don Chupp, president and CEO with global emergency-response firm Fireside Partners, offered advice regarding communications and business planning in light of the situation.

The opening keynote concluded with an inspiring presentation from Warren Macdonald, Australian environmentalist, adaptive mountain climber and bilateral above-the-knee amputee, who shared life-changing lessons learned after surviving a traumatic climbing accident.

Once the event got underway, attendees were on hand for education sessions covering a host of timely topics, including integration of unmanned aircraft systems into flight departments, combating cybersecurity threats, and the latest considerations for operations in areas ranging from America’s Eastern seaboard to Eastern Europe and Asia.

More than 90% of confirmed exhibitors were on hand, eager to share their perspectives. “We’ve got fixed-base operators from all over the country here exhibiting with us,” said Meghan Allen, associate brand director with SDC exhibitor Phillips 66 Aviation.

An aerial view of the trade show floor at the Charlotte Convention Center.

Bringing added energy to the show were first-time features, including an inaugural SDC New Products Showcase, which introduced 13 products and services new to the business aviation marketplace. “The showcase was very well received,” noted Tyler Austin, NBAA senior manager of certification. “It not only offered these new entrants an opportunity to build relationships with customers; it underscored the innovative spirit characteristic of business aviation.”

With a nod toward the industry’s future, a group of SDC participants gathered before show-start at Charlotte Douglas International Airport with 45 students from Phillip O. Berry Academy of Technology, a local STEM high school, where industry professionals offered the students a first-hand look at the career possibilities available in business aviation.

SDC participants also displayed their pay-it-forward spirit, gathering more than 1,000 pieces of professional business attire for local charities Dress for Success-Charlotte and Suit Up Charlotte.

Despite the event’s momentum, organizers concluded the full SDC program one day early, when the exhibit floor closed on Thursday, March 12.

NBAA’s public statement about the decision noted that the association’s highest priority remains the health and well-being of participants. With that in mind, the SDC organizers added that their planning was informed in part by a series of continually evolving announcements from several authorities, including the World Health Organization, U.S. Centers for Disease Control and Prevention, and other public health and aviation-safety experts – all of which were impacting travel planning and other decisions.

“As with all NBAA events, we view our participants as partners whose health, safety and security is always our foremost concern, and that was the guiding principle behind this decision,” noted NBAA President and CEO Ed Bolen. “We thank all SDC participants for their support in this challenging environment, and we look forward to welcoming them back for an even better conference in 2021.”

Downtown Charlotte at night.

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