Meridian Unveils New Website

The new Meridian website reflects the company’s new strategic direction.

Meridian, the award-winning private aviation company, is pleased to announce the launch of its newly redesigned website, meridian.aero. Designed with the user experience in mind, the new site showcases the aviation services Meridian offers along with the company background, news, and details on the health and safety protocols in place. The new site incorporates many enhancements and easy-to-access navigation to provide users with in-depth information. It also incorporates a responsive design that allows the site to be optimized across multiple platforms, including tablets and smartphones.

The new website offers improved functionality in an uncluttered and visually-appealing design that lets users quickly find the information they want, including fuel prices, ramp fees and the ability to make a reservation. Other features include the ability to request a detailing quote, ask for information, provide feedback on our service, and direct contact information for each department or location.

Meridian’s new site coincides with the company’s strategic realignment of its business units, which will allow it to focus exclusively on its premier FBO business. The company will also continue to offer aircraft detailing, cleaning and decontamination services. “The streamlining of our business allows us to concentrate on continuing our customer-centric approach to consistently offer the best possible service,” said Steve Chandoha, President. “The redesigned website reflects our position as an industry leader and highlights what sets us apart.”

“In addition to updating the website to showcase the fresh vision for the company, the goal of the redesign was to provide visitors with an enjoyable user experience and ensure they find the information they are looking for,” said Kirk Stephen, Director of Marketing. “Our team spent a great deal of time developing and preparing the new site to be as informative, easy-to-use and productive for the user as possible. We think visitors to the site will be happy with the outcome.”

The site features dedicated pages for each of the company’s FBO locations that include complete details on their respective services, amenities and certifications. There is also a page for the Detailing department with a comprehensive overview of the wide variety of exterior and interior services available, as well as the cleaning and decontamination services they offer. Other sections of the site include an extensive photo gallery, company blog and links to social media.

“Outstanding service and a dedication to always putting the customer first has been a hallmark of Meridian for over 70 years,” added Mr. Chandoha. “The new website reflects our brand and the standards we are known for. We’re excited about the launch and think this new site will allow visitors to easily find the information they need about our world-class facilities and award-winning service.”

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Meridian Names Third Generation Family Member to Board of Directors

Kelly Forester Pappas

Meridian, the award-winning private aviation company, is pleased to announce that Kelly Forester Pappas is joining its Board of Directors. Pappas, who for the past eight years has strategically focused on Aviation Sales and Business Development, specifically in the Bay area, has been involved with the business since she was a teenager, when she worked as a Customer Service Representative.

Meridian, the longest-established FBO and maintenance operation at Teterboro Airport, evolved from the business founded by Pappas’ grandfather, John Kenneth Forester (known as Ken Senior), in 1946. Today, the company operates FBOs at Teterboro Airport (TEB) in New Jersey and Hayward Executive Airport (HWD) in the San Francisco Bay area, as well as an FAA-approved Part 145 full-service maintenance operation that includes an in-house parts department and detailing team. The company recently sold its charter and aircraft management business to Jet Linx, a leading private jet management and jet card membership company.

“The realignment of our business allows us to focus on the foundation the company was built on and gives us greater opportunity to grow our FBO and aircraft maintenance businesses,” said Ken Forester, CEO and owner of Meridian. “We understand that maintaining a 100 percent customer-centric approach is critical. Streamlining our business model will help us achieve this goal and position us well into the future.”

“I’m very proud to be part of an organization that prioritizes customers’ needs first and foremost. I have been humbled by the hard work and dedication of Meridian employees who share in this goal every day. It is an honor to work alongside them,” says Kelly Pappas. “Moving forward, we are committed to continuing to set the bar for excellent customer service in this rapidly changing industry. Our objective is to exceed expectations and remain an industry leader for years to come.”

One initiative that Kelly strongly advocates is the integration of sustainable aviation fuel (SAF) into corporate aviation. “I am passionate about finding ways to reduce the industry’s carbon footprint and SAF will help us get there”, Pappas adds. “Meridian can be an industry leader by offering SAF to our customers, which is critical at this point in time.”

Pappas currently works at Meridian’s Santa Rosa regional office, which she opened in 2012. She is an active participant in the Northern California Business Aviation Association and Women in Aviation International. Pappas is a graduate of Yale University and holds a Master’s Degree in Public Administration from the University of Southern California.

“We are excited about this next chapter in our history,” Forester added. “As we continue to grow our business, we are proud of the fact that in addition to the hands-on approach we as owners of the business take, we also have one of the longest-tenured teams in the industry. I know Kelly understands that component of our business well, and I am pleased that she will be serving a key role as we move into the future.”

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Meridian FBOs Recognized as Safety 1st Clean Certified

Meridian, the award-winning private aviation company, is pleased to announce that it has received Safety 1st Clean registration from the National Air Transportation Association (NATA) for both its Teterboro (TEB) and Hayward (HWD) FBO facilities. The recognition demonstrates Meridian’s commitment to following best practices and guidelines from both the NATA and the Centers for Disease Control (CDC) around cleaning, disinfecting and hygiene, as well as ongoing education and training. In addition, conformance to the Safety 1st Clean standard requires that the organization have a Hazard Communication Plan in place, which Meridian already does as part of its IS-BAH accreditation.

“NATA developed the Safety 1st Clean standard to provide general guidance on facility cleaning, disinfecting and facility operations in response to the pandemic,” said Carlos Rodriguez, HWD General Manager. “While we were already aggressively following best practices and guidelines, as well as our own strict procedures, it is important that we demonstrate our conformance and commitment to the highest possible standards to our customers, employees and the public at large. Earning the Safety 1st Clean standard lets customers know they can expect the best and safest protocols when they come to Meridian.” A complete list of Safety 1st Clean FBOs is on the NATA website.

Meridian has been a participant in NATA’s overall Safety 1st program for over 20 years. While the Safety 1st program actually certifies individuals at the locations, as part of the Safety 1st Qualified location program, FBOs and ground handlers that consistently maintain their employee’s training status are recognized as Safety 1st certified. Meridian is proud to be consistently rated Safety 1st.

Meridian TEB and HWD are also International Standard for Business Aircraft Handling (IS-BAH) accredited for adherence to the International Civil Aviation Organization (ICAO) standards and recommended practices in the preparation of handling business aircraft. The standard was designed to promote the use of industry best practices blended through a progressive Safety Management System (SMS) for FBOs and Business Aircraft Handling Agencies. Both FBOs currently hold IS-BAH Stage 1 certification.

Achieving industry recognition offers added benefits beyond demonstrating Meridian’s commitment to excellence and safety, notes Victor Rodriguez, TEB Line Service & FBO Safety Training Coordinator/Interim Line Service Manager, who spearheaded TEB’s registration efforts for both IS-BAH and Safety 1st Clean. “These standards help us with the overall framework to benchmark our efforts and measure overall performance,” he states. “It ensures we are following the guidelines, meeting and exceeding requirements and maintaining the highest standards.”

Customers with maintenance or detailing needs can expect the same level of safety and cleanliness at the Meridian Jet Center in Teterboro. The full-service maintenance facility is an FAA Part 145 and European Aviation Safety Agency (EASA) certified repair station, as well as an authorized Honeywell Service Center.

Meridian’s in-house detailing team currently provides multiple layers of disinfecting and cleaning services to protect travelers as well as our own personnel. In addition to decontaminating the aircraft with our ionization unit, they also clean the entire aircraft interior by wiping down and disinfecting all areas, followed by a long-lasting anti-microbial barrier treatment. Meridian is proud to strictly adhere to comprehensive protocols as well as those outlined by the Safety 1st Clean standard.

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